Terms of Service

You agree not to:

• Send unsolicited bulk emails (spam) or violate CAN-SPAM, GDPR, or other applicable laws
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other users' accounts or data
• Use the Service to harass, threaten, or harm any individual
• Scrape, reverse-engineer, or interfere with the Service's infrastructure
• Resell or redistribute access to the Service without written permission
• Misrepresent your identity or affiliation in outreach campaigns

We reserve the right to suspend or terminate accounts that violate these terms.

You represent that you have a lawful basis to contact the individuals whose data you upload to, import into, or source through PingHQ. You are solely responsible for ensuring your outreach complies with applicable laws, including CAN-SPAM (US), CASL (Canada), GDPR and PECR (EU/UK), and any other anti-spam, privacy, or telemarketing regulations that apply to you or your recipients.

In particular:

• You must provide a valid physical mailing address in Settings. PingHQ will not launch a campaign or send a campaign email until one is on file, and it is included in every campaign email.
• Every campaign email carries an unsubscribe link and a one-click List-Unsubscribe header. You must not remove, obscure, or interfere with them.
• You must honor every opt-out promptly. Recipients who unsubscribe are placed on a suppression list for your account and will not be emailed by any of your campaigns; you must also act on opt-out requests that arrive by other means, such as a reply asking to be removed.
• Your subject lines, sender name, and message content must not be false or misleading.

• Automatic renewal. Paid plans are billed monthly via Square. Your plan renews automatically at the end of each monthly period, and the card on file is charged the plan price (less any active discount code), until you cancel.
• Canceling. You can cancel anytime in Settings > Billing. After you cancel, you keep access until the end of the period you have already paid for, and you will not be charged again.
• Failed payments. If a renewal charge fails, we retry it over the following days and your access continues during a short grace period. If the charge keeps failing (three failed attempts, or the grace period ends without a successful payment), your subscription expires and paid features are no longer available until you subscribe again.
• Refunds. Fees paid are non-refundable except where required by law.
• Price changes. We may change pricing with 30 days' notice.

PingHQ uses artificial intelligence (Claude by Anthropic) to research prospects and to write or fill in email and message text. AI output is provided "as-is" and may be inaccurate, incomplete, or inappropriate for a given recipient.

• Text written at send time. If you place an AI instruction in a template (a {{ai: ...}} field), the AI writes that part of the message for each recipient at the moment the email is sent. You will not see or approve those messages one by one before they go out. You are responsible for the instructions you write and for everything sent from your account, including text the AI produced.
• Research. AI research summaries and suggested leads are drawn from public web sources and may be wrong or out of date. You must check them before relying on them or using them in outreach.

We are not liable for any consequences of using AI-generated content.

For questions about these terms, contact us at:

The Media Tribe
Email: legal@themediatribe.io